Zoekresultaten
Resultaat 1 - 2 (van 2)
Peter C. Verhoef | Gerrit Antonides | Arnoud N. de Hoog Service processes as a sequence of events
an application to service calls
Non-fictie
Engels | Erasmus Research Institute of Management (ERIM), Rotterdam | 2002
Gedrukt boek
Peter C. Verhoef | Philip Hans Franses | J.C. Hoekstra The impact of satisfaction on the breadth of the relationship with a multi-service provider
Non-fictie
Engels | 34 pagina's | RIBES, Rotterdam Institute for Business Economic Studies, Rotterdam | 1999
Gedrukt boek