Zoekresultaten
Resultaat 1 - 2 (van 2)
Peter C. Verhoef | Gerrit Antonides | Arnoud N. de Hoog Service processes as a sequence of events
an application to service calls
Non-fictie
Engels | Erasmus Research Institute of Management (ERIM), Rotterdam | 2002
Gedrukt boek
Gerrit Antonides | Peter C. Verhoef | Marcel van Aalst Consumer perception and evaluation of waiting time
a field experiment
Non-fictie
Engels | 27 pagina's | ERIM, Erasmus Research Institute of Management, Rotterdam | 2000
Gedrukt boek