Contents: Online Marketplaces & Platforms - Marketplaces - Marketplaces: starting your own platform - Online Platforms - Marketing & Data - Conversion Optimization - The Architecture of Customer Engagement - Master Data Management - Channels - Innovation for Brands - Drivers of B2B E-commerce Growth - Local Retail: small businesses, great opportunities - Sustainability - Return on Returns - Next-level City Logistics - Technology - Voice and Interactive Dialogue - Robots in Retail - Visual Commerce - Other - Cross-border (E-)commerce - Future of Payments - Digital Identity: the new gold - Raad van Advies - Partners - Thuiswinkel.org en ShoppingTomorrow